Return and Refund Policy

Return and Refund Policy

At Empathy Tourism, we strive to provide the best travel experiences for our customers. However, if you are not satisfied with our services or need to make changes to your booking, we have outlined our return and refund policy below.

1. Booking Changes and Cancellations

  • Hotel Booking and Tour Packages: Refunds for hotel bookings and tour packages will depend on the cancellation policy of the respective service providers. We advise reviewing the cancellation terms at the time of booking.
  • Air Tickets: Air ticket cancellations and refunds are subject to the airline’s policies. Refund requests will be processed according to the airline’s terms and conditions.
  • Visa Processing Fees: Visa processing fees are non-refundable once the application has been submitted.

2. Refund Process

  • Refund requests must be made within a specified time frame after the booking is canceled or a service is unavailable. The refund amount will be processed based on the service provider’s cancellation and refund policies.
  • Refunds may take up to 7-14 business days to process, depending on the method of payment and the service provider’s policies.

3. Non-Refundable Services

  • Certain services, such as visa processing and special promotions, may be non-refundable once booked.
  • Some tour packages or flight tickets may also have non-refundable clauses, which will be clearly stated during the booking process.

4. How to Request a Refund

If you wish to request a refund or discuss any issues with your booking, please contact us directly via the following methods:

Please provide your booking details and the reason for your refund request, and we will assist you promptly.

5. Customer Support

If you have any questions or concerns regarding our return and refund policy, feel free to contact our customer support team. We are here to help resolve any issues and ensure you have a pleasant experience with Empathy Tourism.

6. Changes to the Policy

We may update or modify our Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.